Terms and Conditions

How it works: starting a project with Three Pines Tack

Step 1: Are you interested in something from Three Pines Tack? I can be contacted through my Facebook page, using the Contact form here on my website, a message on Etsy, or directly through email: becca@threepinestack.com

From there we will discuss the details of your project. With this information, I will be able to give you a pricing estimate, and communicate an estimate of when I will be able to get started on your project if it is not immediate.

Please note: Being added to my waiting list only confirms your spot in line on my waiting list, work only begins when we have finalized details and I have received either a deposit or the full payment.

Step 2: When I am ready to get started, we will communicate to confirm all of final details. With those details I am able to provide the final cost including shipping and insurance costs. We will work together to determine if the order will be paid in full, or if there will be time payments following a schedule as agreed. Payment is required before any work begins, see below for more information about payment options!

Step 3: Once I receive payment, I begin planning the saddle set or other tack, ordering any additional materials such as bits, stirrups, etc., and then construction will start. Everything I create is handmade and hand finished, and custom made for each individual customer, so it may take some time depending on the complexity of your project. I also provide updates as often as I am able, so you can see the progress as I work on your project!

Step 4: When your project is complete, I will send final photos of everything, confirm your mailing address, and you will receive a tracking number. Any remaining balance must be paid before your project is shipped.

Payments

At minimum, a deposit is required before I will start your saddle set or bridle. This allows me to have funds up front to purchase any additional materials for your project. Examples include: fancy bits, silver corner plates, conchos, or other additional materials.

Besides paying in full, payments are also accepted in the following ways:

Deposit: The exact pricing for each project is on a case-by-case basis, and is determined by the type of tack requested, and the amount of decoration and detail necessary. Timing and payment details will be determined during discussion of specific details for your project.
Saddle set deposit: $100
Other tack commissions: 50% of the total

Time Payments: While I prefer to be paid in full, I do understand that is not always possible. Therefore, I accept time payments, and we can set up a payment schedule while discussing your commission.

No more than two payments will be accepted for balances of $100 or less.

Failure to observe the payment schedule may result in order cancellation:
After missing two payment dates, you will forfeit your commission completely.

Accepted payment options: PayPal, Venmo, CashApp, Money Order, or Cashier's Check.

Please note that all payments are non-refundable, but please see the order cancellation policy below for more information.

Time Frame

I put a lot of effort and time into each piece I make, to ensure the quality matches up to the high standards I have set for the work I produce. Essentially, I pour my heart and soul into into each piece I make! The complexity of each project plays a major role in the amount of time required to complete an order, and time frames will vary based on complexity. I do my best work when I am able to work freely and tap into my creativity, so I am not always able to make consistent progress due to work and personal life responsibilities and other constraints on my time and energy. Everything I create is custom made to order, and hand made every step of the way.

During our communication, I will be able to give you a general timeline, so be sure to let me know if you have a specific deadline. Smaller items such as bridles, halters, and breastcollars typically take a week or two depending on the specific details, whereas saddle sets and other custom projects require a lot more time and planning, so naturally those require more time to complete.

Sizing

I am able to make tack for Traditional and Classic-sized model horses. Please be specific when ordering, so I can have a rough idea as to which model(s) will be wearing the tack. This helps me plan the pieces accordingly, to make sure everything will fit properly.

I do try to make everything as adjustable as possible so that my tack items have the potential to be worn by numerous horses.

Order Cancellation

Should you need to cancel your order, please let me know as soon as possible.

Orders canceled within 24 hours of initial payment will receive a 100% refund of payment.

Orders canceled after one week (7 days) of initial payment are subject to a cancellation fee of 50% of the total payment.

Orders canceled after two weeks (14 days) of initial payment will receive no refund.

Repairs

I offer repairs on tack, and prefer to repair my own tack should a repair need to be made. Please contact me if you are in need of tack repairs!

Disclaimers

Heat, humidity, cold, and sunlight can all potentially damage your tack, as well as your horse. I do not recommended storing tack items on the horse, especially in areas of direct sunlight, extreme heat, cold, humidity, or temperature changes.

Remember to use care when tacking up your horse. While I make my tack as durable as possible, the items are still on a miniature scale and can be broken. Many tack items also have metal pieces, be sure to pay attention to the metal parts so they do not scratch your horse.

Three Pines Tack is not responsible for any damage done to your models.

No changes will be made to the design of any piece if that tack item has already been finished.

By agreeing to a commission from Three Pines Tack, you acknowledge that you have read the terms and conditions outlined on this page, and you acknowledge your understanding and agreement to all policies, terms, and conditions outlined on this page.